Author: Ken Turbitt
ITIL and CMDB Synergy : Enhanced Service Management
This paper provides an overview of the value a CMDB can bring to both IT and the business, and describes how a CMDB can work in harmony with ITIL best practices to enhance Service Management.
Manage IT from a Business Perspective: Latest Best Practices from ITIL
This Whitepaper explores the intricacies of ITIL and explains how to Integrate and Automate Best Practices from the Latest ITIL Book
CMDB, the Cornerstone of ITIL-based Integrated Service Support
A CMDB, when used in support of ITIL best practices, is the cornerstone of IT Service Support, providing a centralized view of IT data that is essential to delivering consistent, reliable, effective, and efficient service to your business customers
Streamlining service request processes : A Key to Business Success
A Whitepaper that will allow you to get the best out of your employees and your company and enable services to be delivered fast, efficiently and cheaper.
Supercharge your IT Business Value through BSM
The key to maximizing the value of IT is to optimize your IT processes based on a business-aware foundation. Business Service Management (BSM) is the most effective approach for doing just that
Understand the ITIL code and expose its secrets
The Information Technology Infrastructure Library (ITIL®) is the most widely adopted best-practice IT framework for service management
Can You Really Get ITIL Out of the Box?
You don’t have to be skeptic of the ITIL implementation promises. This paper examines the people, processes, and technology issues associated with getting ITIL up and running in your organization
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